FAQ
MANAGED FOLLOW-UP QUESTIONS
Direct answers about service scope, monthly and annual billing, add-ons, replies, records, and reporting.
What is included in the base service?
The $599 monthly service includes up to two managed campaigns per month, up to four email steps per campaign, campaign preparation and scheduling, reply monitoring and client handoff, opt-out and delivery-failure handling, routine contact maintenance, monthly reporting, and campaign performance review.
What is the annual base-service price?
The base service is $5,988 per year prepaid, equivalent to $499 per month and a $1,200 annual savings.
Are annual add-ons discounted?
No. Recurring add-ons may be prepaid annually at the monthly price multiplied by 12. The annual discount applies only to the base service.
How many campaigns and email steps are included?
The base service includes up to two managed campaigns per month and up to four email steps per campaign. An additional campaign is $150 per month or $1,800 per year. An additional email step is $25 per month or $300 per year.
Is SMS/MMS available?
Yes. SMS/MMS service is $100 per month or $1,200 per year, plus actual carrier, provider, registration, and usage costs.
Is expanded pipeline administration included?
It is a separate add-on at $299 per month or $3,588 per year.
What is the difference between routine maintenance and major database cleanup?
Routine contact maintenance is included in the base service. Major database cleanup starts at $299 one-time and covers deeper review, standardization, duplicate cleanup, invalid-address review, tagging, and segmentation.
What happens when someone replies?
The reply is captured and organized so your business can handle the direct customer conversation when personal attention is required.
Are reports included?
Yes. Monthly reporting covers campaign activity, replies, opt-outs, delivery failures, engagement, and confirmed outcomes.